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HitDecember 25, 2022
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Idea2022

Netflix's Easiest Lever: End Password Sharing

They didn’t care in the past because password sharing introduced new customers to the beauty of Netflix and non-linear television! They’d rather you...

The call · 2022

“The greatest 'Easy' revenue lever that Netflix has is not letting folks share passwords / accounts.”

The verdictHitresolved 2024

Netflix pulled the lever in May 2023 and posted its biggest subscriber surge since COVID — then crossed 300M members by the end of 2024, square in the predicted range. Right mechanism, right elasticity, right number.

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The greatest “Easy” revenue lever that Netflix has is not letting folks share passwords / accounts.

They didn’t care in the past because password sharing introduced new customers to the beauty of Netflix and non-linear television! They’d rather you watch house of cards vs not!

Now though - Netflix is arguably more like a utility that “everyone needs” and here’s a good measure of that —> when Netflix raises prices, almost no one considers cancelling (super price inelastic; increase in price with almost no decrease in demand; like oil to some degree recently)

I’d guess that the majority of “password sharers” would either a) figure out a family account because price matters but they love Netflix, b) get their own account because it was laziness and price doesn’t matter / they love Netflix Much more than, c) Cancel Netflix and never come back

220M NFLX subscribers right now. 400M who actually watch Netflix content today? 320-360M who would be subscribers if they crack down on personal account sharing?

Sources

  1. Netflix — Q4 2024 letter to shareholders — Published January 21, 2025; reports 301.63 million paid memberships at the end of 2024.

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